Friends Apparel Impex manufactures custom made products according to each customer’s specifications. Please review our refund policy carefully before placing an order.

1. Custom Orders

Because all products are made specifically for each customer, refunds and returns are generally not available once production has started.

2. Eligible Refunds

Refunds or replacements are considered only if:

• The product received is significantly different from the approved specifications.
• Incorrect items were shipped.
• Manufacturing defects are confirmed by our quality control team.
• The order cannot be completed due to our inability to manufacture the approved product.

3. Non Refundable Situations

Refunds will not be issued for:

• Change of mind
• Incorrect information provided by the customer
• Approved artwork or size chart errors
• Minor color variations due to screen differences
• Normal manufacturing tolerances
• Shipping delays caused by courier services, customs, weather, or other events outside our control

4. Claims

Customers must report any issue within 7 days of receiving the shipment. Claims should include clear photographs, videos where applicable, and a detailed description of the issue.

5. Refund Process

If a claim is approved, Friends Apparel Impex will determine the appropriate solution, which may include:

• Product replacement
• Partial refund
• Full refund when applicable
• Production of corrected items

Approved refunds are processed using the original payment method whenever possible.

6. Shipping Costs

Shipping charges are non refundable unless the error was caused by Friends Apparel Impex.

7. Contact

For refund requests or order concerns, please contact Friends Apparel Impex using the contact details available on our website. Our team will review every case fairly and work toward a suitable resolution.